As we strive to understand and respond to COVID-19, Tidal would like to reassure our valued clients that we are taking all measures to ensure the health of our employees and community while maintaining consistent service and supply to our clients, both medical and recreational.
All our day-to-day operations remain in place, and our Customer Support team is readily available during regular hours. We are committed to supporting our clients through this challenge. Registrations and orders (via both phone and online) are being processed in a timely manner and our shipping options remain intact.
If you need a medical document renewal or prescription and are unable to travel to your regular prescriber, please contact us (1-833-275-1420) to discuss potential virtual medicine options available. We support all efforts by the health system, officials and health care workers to ensure the safety of all Canadians.
Our team will continue to monitor the situation and adjust accordingly. Any change to service or supply will be communicated directly to our clientele.
For more information on the COVID-19 outbreak, we encourage everyone to follow the recommendations as posted by Health Canada website: Coronavirus disease (COVID-19)
Take care everyone!